Privacy Policy

ChemCal Pro Privacy Policy

Effective date: July 16, 2026

Last updated: July 17, 2026

Document ID: CCP-LEGAL-PRIV-001

Version: 1.1

This Privacy Policy explains how ChemCal Pro LLC (“ChemCal Pro,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal information through the ChemCal Pro websites, applications, and related services (the “Service”).

1. Who we are and how to contact us

ChemCal Pro LLC is a Texas limited liability company located at:

63 Marino Drive

Missouri City, Texas 77459

United States

Privacy questions, requests, and complaints may currently be sent to info@chemcalpro.com with the subject line “Privacy Request.”

2. Scope and our privacy roles

This Policy applies to personal information ChemCal Pro handles for its own business purposes, including account administration, contracting, billing, fraud prevention, service security, support, legal compliance, and direct service communications.

Customer organizations control the administrators and technicians they invite and much of the information submitted to their organization accounts. For that Customer-directed information, the Customer generally acts as the controller or business, and ChemCal Pro acts as its processor or service provider. That processing is governed by the ChemCal Pro Data Processing Addendum. Individuals should ordinarily direct questions about Customer-controlled data to the organization that provided their account. We will assist the organization as required.

3. Personal information we currently handle

Identity and contact

Examples: Name, email address, organization name

Sources: You, a Company Admin, an invitation, or account creation

Authentication and session

Examples: Authentication identifier, login method, session token/cookie, login and access timestamps

Sources: You, your browser/device, and our authentication provider

Organization and membership

Examples: Role, membership status, invited email, inviter, invitation/acceptance dates, last-seen time

Sources: Customer Company Admins and Service activity

Customer product and company content

Examples: Product profiles, internal nicknames, company guidance, supporting files, images, links, and associated author/reviewer information

Sources: Customer and Authorized Users

Label and SDS information

Examples: Uploaded or adopted Labels/SDS, versions, storage metadata, hashes, sources, verification status, verifier, and timestamps

Sources: Customer, platform product templates, and Authorized Users

Calculator information

Examples: Customer-created product-bound calculator definitions, Guided Setup type, structured values, units, sources, formulas, versions, verification, lock, and publication history

Sources: Customer and Authorized Users

Preferences

Examples: Favorites and similar account settings

Sources: Authorized Users

Legal records

Examples: Document type/version, accepting person, organization, date, and related audit evidence

Sources: Company Admin and Service records

Subscription and billing metadata

Examples: Plan, seats, status, customer/subscription identifiers, billing period, transaction status, and payment-provider event metadata

Sources: Customer and payment provider

Communications and support

Examples: Messages, attachments, scheduling information, and troubleshooting details

Sources: You, Customer, email/calendar provider, or support interaction

Technical and security

Examples: IP address, browser/user agent, request and error metadata, security events, timestamps, and hosting/database logs

Sources: Device, browser, Service, and infrastructure providers

Audit information

Examples: Actor, organization, action, target, timestamps, and relevant administrative details

Sources: Service actions and platform administration

Hosted payment services process complete payment-card details. ChemCal Pro does not intend to store complete card numbers.

4. Information the Service is not designed to collect

Under current practice, the Service is not designed to collect or maintain:

• pest-company customer identities or customer lists;
• job or service addresses;
• routes or scheduling data;
• treatment or pesticide-application records;
• pest-company customer invoices;
• GPS or continuous location;
• birthdays or emergency contacts;
• technician license/certification records or images;
• health, biometric, or other highly sensitive personal data;
• stored calculator-run history; or
• third-party behavioral advertising or behavioral analytics data.

Because users can enter text and upload files, ChemCal Pro cannot guarantee that no person will submit out-of-scope information. Customers must not upload unnecessary sensitive data, pest-company customer/job records, or other information the Service has not expressly requested.

We will update this Policy and our data inventory before releasing a feature that materially changes these practices.

5. How and why we use personal information

We use personal information to:

• create, authenticate, secure, and administer accounts and organizations;
• provide requested product, Label/SDS, calculator, Field Tool, company-guidance, and related functions;
• manage roles, invitations, subscriptions, seats, access state, and legal acceptance;
• process payments, taxes, accounting, refunds, and billing questions;
• communicate service, security, legal, billing, and support information;
• troubleshoot, maintain, monitor, protect, and improve the Service;
• detect and prevent fraud, abuse, unauthorized access, and violations;
• preserve audit, contract, verification, and security evidence;
• comply with legal obligations and lawful requests; and
• establish, exercise, or defend legal claims.

For individuals in jurisdictions requiring a lawful basis, our bases may include performance of a contract, steps requested before a contract, compliance with legal obligations, legitimate interests in operating and securing a business service, consent where requested, and establishment or defense of legal claims. When we rely on legitimate interests, we consider the impact on individuals and use information proportionately.

6. Calculator runs

ChemCal Pro does not currently maintain a server-side history of individual calculator-run inputs and outputs. The browser may temporarily hold values needed to display and operate the current session. We will revise this Policy before intentionally implementing run-history or run-analytics storage.

Calculator definitions, configured company values, formulas, versions, and verification history are different from individual calculator runs and are retained as Customer account content and audit evidence.

7. Cookies and device storage

The Service uses cookies or similar browser storage that are necessary for authentication, session continuity, organization selection, security, and core functionality. The Service may also use device storage or a service-worker cache for enabled read-only offline functionality. These technologies are not used for third-party advertising or cross-context behavioral advertising. Current names, purposes, and durations are described in ChemCal Pro’s Cookie and Browser Storage Notice when that notice applies.

8. How we disclose personal information

We may disclose personal information:

• to Customer and its authorized Company Admins as needed to operate the organization account;
• to service providers and subprocessors that provide hosting, databases, authentication, storage, payment processing, email, support scheduling, monitoring, security, and related functions;
• to professional advisers, insurers, auditors, and financing or transaction advisers under appropriate confidentiality obligations;
• when reasonably necessary to comply with law, legal process, or a lawful government request;
• to protect the rights, safety, security, and integrity of individuals, Customers, ChemCal Pro, or the Service;
• in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of relevant assets, subject to appropriate protections; or
• with the individual’s or Customer’s direction or consent.

ChemCal Pro does not currently sell personal information or use it for cross-context behavioral advertising.

9. Subprocessors and service providers

ChemCal Pro’s current Subprocessor List identifies the service providers that actually Process Customer Personal Data on ChemCal Pro’s behalf, their functions, relevant data categories, primary processing locations, transfer mechanisms, and the method for receiving change notices. A provider is not listed merely because ChemCal Pro may use or evaluate it in the future.

10. International processing and transfers

ChemCal Pro is based in the United States. Personal information may be processed in the United States and other countries where our service providers operate. Those countries may have different privacy laws.

Where required, we use contractual and other safeguards for international transfers, including the European Commission Standard Contractual Clauses, the UK International Data Transfer Addendum or International Data Transfer Agreement, and contractual requirements for service providers. Transfer mechanisms apply only where legally required and appropriate for the transfer.

Australian users should understand that information may be disclosed to recipients in the United States and in other countries identified in our current Subprocessor List.

11. Retention

We retain information for the time reasonably necessary to provide and secure the Service, administer the agreement, maintain Customer-controlled records, satisfy legal, tax, accounting, audit, and security requirements, resolve disputes, and enforce rights. Retention varies by record type, account status, Customer instruction, provider capability, legal hold, and applicable law.

Account configuration, organizations, profiles, memberships, product and Label/SDS records, Customer calculators and versions, verification history, legal acceptances, billing records, and material audit history are not automatically erased merely because an account is archived, canceled, or closed. ChemCal Pro may retain limited legal, billing, security, fraud-prevention, audit, and dispute records after other Customer-controlled information is removed.

Information in provider-managed backups and infrastructure logs follows the applicable provider’s operational retention cycle and is not ordinarily accessed except for security, continuity, recovery, or legal purposes. We may retain irreversibly de-identified information that cannot reasonably identify an individual or Customer.

12. Account closure, deletion, and preserved records

Closing or archiving an account does not necessarily delete every record immediately. We may preserve limited legal acceptance, billing, fraud/security, audit, dispute, verification, and accounting records for the purposes described above.

Individuals may request access, correction, or deletion. ChemCal Pro will evaluate and fulfill verified requests as required by applicable law, subject to authentication, organizational authority, legal obligations, security requirements, dispute preservation, accounting obligations, and permitted retention.

Customer-controlled requests may require authorization from the Customer’s Company Admin. We may refer an individual to Customer when Customer is responsible for deciding the request.

13. Security

ChemCal Pro uses administrative, technical, and organizational measures designed to protect personal information, including authenticated access, organization-level tenant isolation, role-based permissions, private file storage with signed access, controlled server actions, environment separation, testing and change-control procedures, and provider security capabilities.

No method of storage or transmission is completely secure. Customers must protect accounts and devices and promptly report suspected unauthorized access.

Security reports may be sent to info@chemcalpro.com with the subject “Security Report.” Do not include exploit code, credentials, or sensitive personal data in the initial message.

14. Privacy rights and requests

Depending on location and circumstances, an individual may have rights to:

• know about or access personal information;
• correct inaccurate information;
• request deletion or erasure;
• receive portable information;
• restrict or object to processing;
• withdraw consent where processing depends on consent;
• opt out of direct marketing; or
• complain to a privacy regulator.

To submit a request, email info@chemcalpro.com with the subject “Privacy Request” and describe the request, relationship to ChemCal Pro, organization, and account email. We may request proportionate information to verify identity and authority. Authorized agents must provide evidence of authority.

We will acknowledge and respond within the period required by applicable law. If more time is lawfully permitted and reasonably necessary, we will provide notice. We will not discriminate against an individual for exercising applicable privacy rights.

15. Regional information

Canada

Individuals may request access or correction and may challenge our compliance. We will investigate complaints and explain our response. Canadian users may also contact the Office of the Privacy Commissioner of Canada or the applicable provincial regulator.

United Kingdom

UK individuals may have rights under the UK GDPR and may complain to the UK Information Commissioner’s Office. We process account and service information primarily for contract performance, legitimate interests, legal obligations, and claims. Customer-controlled data is ordinarily handled on Customer’s instructions.

Australia

Individuals may request access and correction and may complain about our handling of personal information. We will acknowledge a privacy complaint and explain the expected handling process. If unresolved, an individual may contact the Office of the Australian Information Commissioner. Overseas disclosures are described in Section 10 and the Subprocessor List.

India

Individuals may exercise rights available under India’s Digital Personal Data Protection Act and rules as they become applicable, including access to information, correction, erasure where required, grievance redressal, and nomination where applicable. ChemCal Pro will update its process as phased commencement requirements take effect.

United States

Residents of states with applicable consumer privacy laws may exercise the rights available under those laws, subject to thresholds, scope, business-to-business exemptions, and other limitations. ChemCal Pro does not currently sell personal data or use it for targeted/cross-context behavioral advertising.

16. Children

The Service is a business tool intended for adults and is not directed to children. Authorized Users must be at least 18 years old. We do not knowingly collect personal information from children through the Service.

17. Direct communications

We may send necessary account, security, legal, billing, and service communications. These are not marketing messages and may be required to operate the account. Individuals may opt out of marketing messages at any time, but not essential service communications while the account remains active.

18. Changes to this Policy

We may update this Policy to reflect changes in the Service, law, vendors, or practices. We will post the updated version, identify its effective date, and provide reasonable notice of material changes. If a change materially affects Customer-directed processing, we will address it under the DPA and legal-version process.

19. Contact and complaints

We will review privacy complaints, investigate as appropriate, and communicate the outcome or next step. Individuals may also contact the privacy regulator available in their jurisdiction.

Privacy contact: ChemCal Pro LLC, 63 Marino Drive, Missouri City, Texas 77459, United States; info@chemcalpro.com; subject Privacy Request or Privacy Complaint.