Refund and Cancellation Policy
Version 2.0Effective September 1, 2026Current policy
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ChemCal Pro Refund and Cancellation Policy
Version 2.0 | Effective date: September 1, 2026
Application of this version. This version applies when made available and incorporated into the customer agreement through the applicable notice and acceptance process. The effective date above does not establish earlier acceptance or change rights that have already accrued.
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1. Scope
1.1 This Policy applies to subscriptions purchased directly from ChemCal Pro LLC ("ChemCal Pro"). It is incorporated into the ChemCal Pro Terms of Service and uses the definitions in that agreement.
1.2 Nothing in this Policy limits a right or remedy that cannot lawfully be excluded. Where mandatory law gives Customer a stronger right than this Policy, that law applies.
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2. How the subscription runs
2.1 ChemCal Pro's standard subscription is billed monthly in advance and renews automatically each month until cancelled. ChemCal Pro does not currently offer an annual self-service subscription, a free tier, or a free trial on the standard subscription.
2.2 The standard subscription includes capacity for one administrator and one technician. Additional administrator and technician seats are separate paid entitlements.
2.3 Recorded arrangements are preserved. Where ChemCal Pro has recorded a different arrangement for a customer — a legacy or custom plan, approved invoice terms, a complimentary arrangement, or private Lifetime Starter Rate Terms — that recorded arrangement governs for that customer and prevails over the standard description in this Policy, including as to billing method, timing, included capacity and price.
2.4 Payments are taken by ChemCal Pro's payment provider on pages the provider hosts. ChemCal Pro does not collect or store complete card or bank-account numbers.
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3. Refund position
3.1 ChemCal Pro does not offer a satisfaction guarantee or a general right to a refund. Except for a confirmed billing error, a duplicate or unauthorized charge to the extent applicable, an express obligation in a written agreement, a discretionary refund ChemCal Pro approves in a particular case, or a mandatory legal right, charges are not refunded in cash, including:
- monthly renewals;
- additional administrator or technician seats;
- charges for a subscription period that has already begun;
- setup, professional, custom or enterprise services; and
- taxes already remitted and not recoverable.
3.2 A refund and a cancellation are different actions. A refund does not by itself cancel a subscription, end access, or change a plan. A cancellation does not by itself create a refund.
3.3 Seat reductions produce a credit, not cash. When Customer reduces seats, the payment provider ordinarily applies a prorated credit to Customer's account with the provider, which offsets a future invoice. That credit is not a cash refund and is not paid out unless ChemCal Pro decides otherwise in a particular case. Capacity cannot be reduced below seats in use or reserved by an invitation, or below the capacity included in Customer's plan. A reduction is available once the current billing period is confirmed paid.
3.4 Seat additions. Adding seats creates a prorated charge for the remainder of the current period, which ordinarily appears on the next invoice rather than as an immediate charge. The payment provider determines when an adjustment is billed.
3.5 Credit remaining at the end. If Customer's account holds a provider credit when the subscription ends, Customer may ask ChemCal Pro to review it by writing to `support@chemcalpro.com` with the subject line Billing Question. This does not promise a cash payment where none is required.
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4. Cancellation
4.1 Customer may cancel:
- through the hosted billing portal linked from Customer's billing page in the Service; or
- by emailing `support@chemcalpro.com` from an authorized Company Admin address with the subject line Cancellation Request.
4.2 An email cancellation request is effective when ChemCal Pro receives the timely request from an authorized Company Admin address, whether or not ChemCal Pro confirms it before the next renewal. A portal cancellation takes effect when it is successfully completed there.
4.3 Cancellation stops the next monthly renewal. Unless the account is suspended or terminated for cause, access continues to the end of the paid billing period. Unused days are not prorated and are not refunded.
4.4 Customer is responsible for cancelling before the renewal date to avoid the next charge.
4.5 A cancellation can be scheduled to take effect at the end of the current period and can be reversed before the subscription actually ends. A cancellation scheduled and then reversed before termination has no lasting effect on the subscription or on a privately assigned Lifetime Starter rate.
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5. Billing errors, duplicate charges and unauthorized charges
5.1 ChemCal Pro will investigate a reported billing error, duplicate charge or claimed unauthorized charge and will correct a confirmed error or handle an unauthorized charge as applicable.
5.2 Report the issue promptly to `support@chemcalpro.com` with the subject line Billing Question. Include the organization name, account email address, charge date and amount, and a non-sensitive transaction or invoice reference. Do not send complete card or bank-account numbers.
5.3 Correcting a confirmed billing error is not a discretionary refund.
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6. How to request a refund
6.1 Email `support@chemcalpro.com` with the subject line Refund Request and include:
- the customer organization's name;
- the authorized Company Admin's name and account email address;
- the charge date and amount;
- the reason for the request; and
- a non-sensitive payment or invoice reference.
6.2 ChemCal Pro may ask for proportionate information to confirm the requester's authority and the transaction.
6.3 An approved refund is returned to the original payment method. ChemCal Pro will initiate it promptly after approval. The time it takes to appear then depends on the payment provider and receiving bank.
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7. Actions ChemCal Pro can take on a subscription
Each action below requires a deliberate confirmation by a ChemCal Pro administrator. None happens automatically.
| Action | What it does |
|---|---|
| Schedule a cancellation | Sets the subscription to end at the end of the current paid period. Access continues until then |
| Reverse a scheduled cancellation | Removes the scheduled end and continues the subscription |
| Cancel immediately | Ends the subscription now, with or without a separately approved refund |
| Refund without cancellation | Returns money while the subscription continues; it does not end access or cancel anything |
7.1 ChemCal Pro does not issue refunds automatically on cancellation, non-payment or suspension.
7.2 When a subscription is confirmed terminated, Customer's organization is suspended: users lose access and Customer Content is retained rather than deleted. Restoring access is a manual step and does not happen automatically if a later payment succeeds. Contact `support@chemcalpro.com` to arrange restoration or a new subscription.
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8. Lifetime Starter rate
8.1 Where ChemCal Pro has privately assigned Lifetime Starter Rate Terms to Customer, those terms govern the effect of a cancellation or refund on that rate.
8.2 For clarity: a refund without cancellation does not end the rate; scheduling and then reversing a cancellation before the subscription terminates does not end the rate; and actual termination of the bound subscription ends the rate permanently.
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9. Relationship to liability
9.1 This Policy describes billing treatment, cancellation and the circumstances in which a refund may be approved or required. It does not expand ChemCal Pro's liability or create a remedy beyond the Terms of Service.
9.2 A refund ChemCal Pro owes under this Policy, correction of a billing error, and any amount mandatory law requires ChemCal Pro to pay are payment obligations, not damages. They do not count against or reduce the liability cap in the Terms of Service.
9.3 Customer may not recover twice for the same loss.
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10. Service credits and mandatory rights
10.1 Any service credit under a separately signed agreement is governed by that agreement. A credit is not a cash refund unless that agreement expressly says so.
10.2 Nothing in this Policy excludes or limits a right or remedy that cannot lawfully be excluded. A Regional Addendum, where the parties have agreed one applies, states how this Policy operates in that jurisdiction.
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11. Contact
ChemCal Pro LLC
`support@chemcalpro.com`
Subject line: Refund Request, Cancellation Request or Billing Question